Privacy Policy - lunar-badger

This privacy policy explains how lunar-badger collects, uses, and safeguards personal information when you interact with our website and services. We are committed to protecting your privacy and handling your data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect information that you provide directly to us, including:

Name and contact details when you submit enquiry forms
Email address for correspondence purposes
Details about your organisation and infrastructure that you share during consultations
Information contained in communications you send to us

We also automatically collect certain technical information when you visit our website:

IP address and browser type
Pages visited and time spent on our site
Referring website addresses
Device information

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested services
To communicate with you about our services
To improve our website and service offerings
To comply with legal obligations
To analyse website usage patterns

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: Processing necessary to fulfil our contractual obligations to you
Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and responding to enquiries
Consent: Where you have given explicit consent for specific processing activities
Legal obligation: Processing necessary to comply with legal requirements

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period varies depending on the context:

Enquiry data: 24 months from last contact
Client project data: 7 years after project completion
Website analytics: 26 months

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

Service providers who assist with our business operations (hosting, analytics)
Professional advisers (accountants, legal counsel) where necessary
Authorities when required by law

Any third parties with whom we share data are contractually obligated to protect your information and use it only for specified purposes.

Your Rights

Under data protection legislation, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data in certain circumstances
Object to processing of your data
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with data protection legislation.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:

lunar-badger
47 Commerce House
Bristol BS1 4QR
United Kingdom

Email: [email protected]

Last updated: January 2024